Management

ARTICLES

How to Improve Customer Satisfaction: Greet the Customer

The latest survey of aftermarket customers by J.D. Power shows service facilities can dramatically improve their customer satisfaction scores by quickly acknowledging and saying hello to customers. It also shows tire replacement providers have the greatest room for improvement in this area.


Read More

'Ignorance Is Much More Expensive Than Training'

Cecil Bullard, CEO at the Institute for Automotive Business Excellence, presented a seminar on Diagnosing and Repairing Your Business for the Automotive Aftermarket Products Expo (AAPEX) being presented online this week. Bullard addressed myths about running an automotive repair shop. 


Read More
Webinar

'Preparing to Win in 2021:' Register Now for Oct. 22 MTD Webinar

Are you doing everything you can to make 2021 the most successful year in the history of your dealership? Join MTD on Thursday, Oct. 22, at 2 p.m. EDT for an exclusive webinar, “Preparing to Win in 2021," during which tire industry executives and experts will share advice and best practices that you can immediately implement at your business.

 

 


Read More
DSP car

How to Leverage Inspections to Drive More Business

 

How well does the average consumer know the needs of his or her vehicle? Years ago, before many readers here can remember, when you brought your car into a gas station for a fill-up, someone came out to not only pump your gas, but also check your oil and your tires’ pressure levels. And you were kept informed on your vehicle’s condition.  


Read More